Terms & Conditions

Liability Waiver

Please read the following terms carefully. By participating in any class provided by Hustle & Flow (the “Instructor”), you acknowledge and agree to the terms outlined below. This waiver applies to all current and future classes you attend unless otherwise notified in writing by Hustle & Flow

Acknowledgement of Risk

By signing up for or attending a class, you confirm that:

  • You are at least 16 years of age.

  • You understand that all Hustle & Flow classes involve physical exercise, which carries inherent risks of injury.

  • You agree to participate at your own risk and are responsible for assessing your physical capability to take part in any class.

  • You will immediately inform the Instructor of any pain, discomfort, or adverse symptoms experienced during class and cease participation if asked to do so by the Instructor.

Health Disclosure

You agree to disclose any relevant medical or physical conditions that could impact your ability to participate safely in class, including but not limited to:

  • Injuries, chronic pain, or recent surgery

  • Pregnancy or recent childbirth

  • Respiratory or cardiovascular conditions, including high blood pressure

You understand that based on the information you provide, the Instructor may, at their sole discretion:

  • Refuse your participation in a class, or

  • Require a medical clearance before allowing you to attend.

Your Responsibilities

  • You acknowledge that guidance and recommendations provided during class may not be specific to your personal fitness level or limitations.

  • It is your responsibility to listen to your body and modify or skip any movements as needed.

  • You are responsible for ensuring your personal safety and environment (for online or off-site sessions) is suitable for participation.

  • You understand that classes may be recorded for internal training or promotional use. If you do not wish to appear in any marketing content, you must notify Hustle & Flow in writing prior to the class.

Release of Liability

To the fullest extent permitted by law, you hereby release and hold harmless Hustle & Flow, its directors, employees, and representatives from any and all liability, costs, claims, or damages (including those arising from negligence) related to or arising from:

  • Personal injury or illness sustained during or after participation

  • Loss or damage to personal property

  • Any other loss or harm incurred while engaging in any Hustle & Flow class or activity

By attending a class, you confirm that you have read, understood, and agreed to the above waiver and release.

Cancellation Policy

If you cancel within a 12 hour period from the start of your booked class you will be charged for that class. We understand that cancellations are sometimes unavoidable and this policy is not in place to punish cancellations but rather to give all customers the best opportunity to attend class.

Terms & Conditions

Ōakura Studio

PAYMENTS:

Memberships: the client will complete a direct debit authority online, and select a preferred membership. The funds will be deducted from the nominated bank account every week.

Class packs: the client will purchase online using a debit or credit card and select the preferred class pack. The client acknowledges that the class pack begins from the date of first booking, and acknowledges the specified time frame they must use the class pack within.

The client acknowledges that for class packs and memberships only, their class credit will be refunded back to their account if they cancel their class before the 12 hour cancellation period.

The client acknowledges that our casual classes are non-refundable after purchase. Once purchased a casual class, it will remain valid on your account for one year unless booked.

The client agrees to pay all applicable fees by the due date. If a payment is dishonoured, the client will be notified and will have 3 days to remedy the default.

Failure to make a payment may result in a late payment fee from Hustle & Flow. Hustle & Flow will not take responsibility for any charges from the bank because of a late payment.

MEMBERSHIP HOLDS:

Hustle & Flow does not offer open ended holds. The client is to complete a hold form that will state a start and finish date, or provide the start and finish date in an email to Hustle & Flow via the following email <info@hustleandflow.nz>. After this date, the client's payment plan will continue as per their payment plan schedule.

The client may freeze their membership for the following periods depending on their membership type:

6-month membership: The client may freeze their membership for a maximum of period of 4 weeks over the 6 month term

12-month membership: The client may freeze their membership for a maximum period of 6 weeks per year.

At least 1 week's written notice is required for membership pause suspensions. This ensures that the correct measures are put in place to cease direct debit payments that are scheduled for the given period. Written notice must be given via email. Note: social media communications are not a valid method of pausing membership.

MEMBERSHIP OPTIONS

All memberships are billed on a weekly basis, and classes will be allocated over that week and must be used within that week. It is the members responsibility to know their billing cycle dates and therefore book their membership classes within these dates. This information can be found in the profile section on the MindBody app.

All 2 class/week membership options give the client access to up to 2 classes over the members specific weekly billing period. If the client does not use the allocated 2 classes during the week, these credits will expire and the client cannot use them in subsequent weeks.

All 3 class/week membership options give the client access to up to 3 classes over the members specific weekly billing period. If the client does not use the allocated 3 classes during the week, these classes will expire and the client cannot use them in subsequent weeks.

If the client chooses a fixed-term membership option, the contract cannot be cancelled until expiry unless due to injury or illness. In these circumstances a medical certificate must be provided.

All memberships operate on a 7 day direct debit schedule via MindBody/Ezidebit (a secure system). Payment will continue unless notified of a termination request in writing (see Termination Policy below).

The client will not be refunded under any membership option for not using their weekly allocated classes.

Classes are not transferable to another individual and cannot be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own classes or membership.

Membership fees and other fees are reviewed periodically. Hustle & Flow may amend these Terms and Conditions at any time by written notice published on their website, operable from the date specified. The client will be given 14 days' notice of any changes to the members email provided.

The client acknowledges and agrees that passes are not refundable, extendable, or transferable unless otherwise agreed by Hustle & Flow.

It is at the discretion of Hustle & Flow whether they run classes, if any, on public holidays.

There will be no classes running over the Christmas season, all memberships will be frozen over this period. The length of time will be at the discretion of Hustle & Flow. This freeze period will not be included in the 4 week membership freeze period allowed per membership term.

The client agrees to pay the below membership price, applicable to their selected membership:

2 class/week 6-month membership: $48/week

2 class/week 12-month membership $44/week

3 class/week 6-month membership: $72/week

3 class/week 12-month membership: $66/week

Casual drop in classes are $35/class. The client must book prior to attending to ensure there is space available in the class.

5 class pass is $150 and must be used within 2 months of their first booked class.

10 class pass is $280 and must be used within 3 months of their first booked class.

20 class pass is $500 and must be used within 6 months of their first booked class.

Intro Offer is 4 classes for $60 and must be used within 14 days of their first booked class. The Intro Offer is only available to brand new clients. This offer is non refundable and non transferable. This offer can only be used once per customer.

MEMBERSHIP CANCELLATIONS

The following cancellation policies apply to each membership. Fixed term contracts only allow cancellation due to illness/injury or extreme circumstances. It is important that clients select a membership that best suits their needs.

The client is to complete a cancellation form or email their cancellation notice to <info@hustleandflow.nz>.

6-month: Cancellation only allowed due to injury/illness or extreme circumstances. A medical note must be provided.

12-month: Cancellation only allowed due to injury/illness or extreme circumstances. A medical note must be provided.

BOOKING CLASSES

It is important that the client follows booking rules and etiquette.

The client is to book their space in the class online, either via the Hustle & Flow website, or via the MindBody App.

If the client has to cancel their class, they will do so online also. If the client cancels within the class cancellation window, their class will not be credited back to their account.

Hustle & Flow has small and intimate classes, so it is very important that clients are considerate of booking etiquette so fellow members do not miss out on classes.

Cancellation windows are subject to change at the discretion of Hustle & Flow.

If the schedule shows “waitlist”, this means the class is currently full.

You can add yourself to the waitlist and if there is a cancellation earlier than 12 hours before the start time of your booked class, the first person on the waitlist will automatically be added to the class and be notified via email.

If there is a cancellation within 12 hours of the start time of class, the system will not automatically assume you would like to be added to the class, given such short notice. Instead you will receive a message from us to check if you would like to be added to the class.

Payment must be made prior to booking. To book into a class you must either have pre-purchased sessions on your account or pay at the time of booking in the studio.

By booking into a class you automatically agree to these Terms and Conditions

CLASS CANCELLATION WINDOWS

It is very important that members respect our class cancellation windows. Our classes are small and intimate, and we want to give everyone equal opportunity to get their weekly classes in!

Memberships and class packs: Cancellations made more than 12 hours before the class start time will get the class credit back.

Memberships and class packs: Cancellations made less than 12 hours prior to class start time will forfeit that session. No shows and absences will forfeit that session.

GENERAL

Out of consideration for the trainer and other clients, please don’t be late. If you are more than 5 minutes late for class, your spot may be given to a waitlisted or stand-by client and your class will be non refundable.

Late arrivals may be denied entry at the discretion of the trainer.

Gift cards can be used for classes. They are not redeemable for cash and are non transferable. Hustle & Flow does not offer refunds, transfers, suspensions or extensions on Gift Cards or packs for any reason.

First timers attending their first class must arrive at least 5-10 minutes before the scheduled start time so the trainer can familiarise them with the reformer.

Classes are not transferable to another individual and cannot be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own classes or membership.

If the minimum number of clients per class is not met, Hustle & Flow reserves the right to cancel the class. The studio will contact booked clients in the case of a class cancellation.

Trainers and classes are subject to change without notice.

The minimum age for participating in a Hustle & Flow Reformer class is 16 years. Exceptions on a case-by-case may apply.

Should you contract a disease of an infectious or contagious nature, please consult your doctor to ensure you are fit to attend your next class and are not at risk of infecting others. This is for the safety and well-being of all our clients and staff.

PRIVACY

The client agrees that Hustle & Flow may collect, store and use your personal information. Any personal information will only be accessible by Hustle & Flow staff primarily in the interest of ensuring our clients health and wellbeing.

INDEMNITY

Hustle & Flow shall NOT be liable or responsible for any direct, indirect, or consequential injury, loss or damage to the person or the property of any participant at Hustle & Flow Reformer Pilates, one off training events, one-one training products or any other service of a similar nature.

All personal property is the responsibility of the individual and Hustle & Flow accepts no liability for any loss or damage. Cubby holes are available for when the client is training, items left for longer than the client's session will be placed into the lost property and eventually discarded if not collected.

PHOTOGRAPHY

Classes may be recorded by the Instructor for quality control, as well as promotional purposes. If you do not consent to the Instructor using video or still images taken during the class for promotional purposes, please notify the Instructor in writing.

All signatories to this agreement give permission for Hustle & Flow or any licensed provider to use their image for marketing purposes.

ENTITY INFORMATION

Forty5 Movement Collective Ltd, trading as Hustle & Flow, operates in accordance with New Zealand law. By accessing or using this website and our services, you agree to the terms outlined here and acknowledge Forty5 Movement Collective Ltd as the legal entity operating under the Hustle & Flow brand.

Terms & Conditions

Queenstown Studio

Payments

Memberships

The client will complete a direct debit authority online and select a preferred membership. Payments are deducted weekly from the nominated bank account.

Class Packs

The client will purchase online using a debit or credit card. Class packs activate from the date of the first booked class and must be used within the designated validity period.

Casual Classes

Casual class purchases are non-refundable and remain valid for 1 year unless booked.

Cancellations & Refunds

  • For memberships and class packs: classes cancelled at least 12 hours prior to start time will be credited back.

  • For casual classes: no refunds apply.

  • The client agrees to pay all fees on time. Failed payments must be resolved within 3 days.

  • Late payment fees may apply. Hustle & Flow is not responsible for any bank charges related to dishonoured payments.

MEMBERSHIP OPTIONS

All memberships are billed weekly. Allocated classes are valid for that billing week only and do not roll over. Clients are responsible for managing their bookings within their billing cycle via the MindBody or Hustle & Flow app.

Current Membership Options

  • Unlimited Membership: $69.95/week
    Unlimited access to classes + free Marina parking

  • Basic Membership: $25.00/week
    1 class per week

All memberships include:

  • 30-Day Cancellation Notice

  • 50% off Community Events

  • 10% off at The Boatshed Bakery

  • Bring-a-Friend Free – Once per month

  • Membership Holds (see below)

Other payment options

Casual Class: $36.00

Class Packs:

  • 5 Pack: $170 (2-month expiry from your first booked class)

  • 10 Pack: $320 (3-month expiry from your first booked class)

  • 20 Pack: $550 (6-month expiry from your first booked class)

Intro Offer (for new clients only):

  • $49.95 for 14 Days Unlimited (from first class)
    Non-refundable, non-transferable, and only redeemable once per client.

MEMBERSHIP HOLDS

Hustle & Flow offers the option to place your membership on hold under the following conditions:

  • Minimum hold duration: 2 weeks

  • Maximum hold allowance: 12 weeks total per calendar year

  • Hold requests must be submitted in writing to queenstown@hustleandflow.nz, including both a start and end date. Open-ended or indefinite holds are not permitted.

  • A minimum of 7 days’ notice is required before the requested hold start date to ensure processing.

  • Your membership will automatically resume on the specified end date, and regular billing will recommence.

Memberships cannot be cancelled while on hold.
If you wish to cancel your membership, the hold must be lifted first, and the 30-day cancellation period will begin from the date of written cancellation notice.

Hustle & Flow reserves the right to decline hold requests that exceed the 12-week annual allowance or that do not meet the outlined criteria.

A studio-wide freeze will apply over the Christmas/New Year break. This period does not count toward the total allowed hold time.

MEMBERSHIP CANCELLATIONS & DOWNGRADES

All ongoing Hustle & Flow memberships (including Unlimited and Basic) require a minimum of 30 days’ written notice to cancel or downgrade.

  • Cancellation requests must be submitted via email to queenstown@hustleandflow.nz.

  • The 30-day notice period begins from the date the cancellation email is received.

  • During this 30-day period, membership payments will continue, and the client may continue attending classes as normal.

  • Membership access will end after the final billing cycle within the 30-day notice window.

  • Early termination of fixed-term memberships is only permitted in the case of injury, illness, or exceptional circumstances, and must be supported by medical documentation.

Hustle & Flow does not provide refunds for unused classes during the notice period. It is the client’s responsibility to use any remaining credits before the membership concludes.

PARKING ACCESS (Unlimited Memberships Only)

Free Marina Parking is exclusively available to clients on the Unlimited Membership plan.

  • Parking access is managed via a fob system.

  • If your membership is placed on hold, your parking fob will be temporarily deactivated for the duration of the hold.

  • Parking fobs are to be returned if your membership is cancelled or downgraded.

  • If a parking fob is lost, not returned, or damaged, a $20 replacement fee will be charged to your account to cover the cost of a new fob.

Clients on Basic or Casual memberships, or those using class packs, are not eligible for free parking at the marina.

BOOKING CLASSES

Clients must book classes online and cancel online as needed.

  • Cancellations made more than 12 hours in advance = credit returned.

  • Cancellations within 12 hours = credit forfeited.

Waitlist:
If a class is full, clients can join the waitlist.

  • If a cancellation occurs more than 12 hours prior, the first person on the list will be automatically added and notified.

  • For last-minute cancellations (within 12 hours), you’ll be contacted manually.

Payment must be made before attending. By booking, you agree to these terms.

GENERAL ETIQUETTE

  • Please arrive on time. Clients who are more than 5 minutes late may be refused entry.

  • New clients must arrive 5–10 minutes early to be inducted to the reformer.

  • Classes are non-transferable and must only be used by the person who purchased them.

  • Hustle & Flow reserves the right to cancel classes if minimum attendance isn’t met.

  • Trainers and classes are subject to change without notice.

  • Minimum age is 16 (exceptions considered case-by-case).

  • Please do not attend class if unwell or contagious.

PRIVACY

Your personal information is used solely for health, wellbeing, and operational purposes and will be accessible only to Hustle & Flow staff.

INDEMNITY

Hustle & Flow accepts no liability for injury, damage, or loss of property. Personal belongings are stored at your own risk.

PHOTOGRAPHY & MARKETING

Instructors may record or photograph sessions for training and promotional use. If you do not consent, please notify the instructor in writing before class.

LEGAL ENTITY

Hustle & Flow operates under Forty5 Movement Collective Ltd, a New Zealand registered company. By using our services, you agree to these Terms and Conditions.